Interactive Marketing Agency WebsiteBiz Focuses on Customer Service Solutions

Press Release

CHARLOTTE – Interactive marketing agency WebsiteBiz (www.websitebiz.com) recently partnered with Charlotte-based Customer Service Solutions, Inc. (www.cssamerica.com) to keep the focus clearly on the clients WebsiteBiz serves.

“At WebsiteBiz, we believe in delivering great customer service. We strive to keep the concept of world class customer service in the forefront of all interactions with clients,” says Eric Dudley, president of WebsiteBiz. “We turned to Customer Service Solutions because of their experience and unsurpassed expertise in customer retention and growth strategies.”

Edward D. Gagnon, president of Customer Service Solutions recently conducted a workshop for all interactive marketing professionals of WebsiteBiz titled “Customer Service: From Bottom Line to Front Line.” The session reinforced what customer service means to clients and the financial impact of great customer service.

“Customer service plays a significant role in customer retention,” explains Gagnon. “Successful businesses like WebsiteBiz understand the positive business impact resulting from effectively managing customer expectations and providing the best possible experience for their clients.”

About Customer Service Solutions
Founded in 1998, Customer Service Solutions specializes in customer retention and growth strategies, training, and research services such as mystery shopping and customer satisfaction surveying. It has become a premier resource for businesses, government, professional sports teams and other organizations that want to strengthen customer service. The company recently launched an advice blog titled “Customer Service Solutions: Thoughts on the World of Customer Service and Tips on Service for Business” located at http://serviceadvice.wordpress.com. For more information, visit www.CSSAmerica.com or call 704-553-7525.

About WebsiteBiz

WebsiteBiz was launched in 1997. In the twelve years since, it has expanded to become one of the top online marketing agencies. Its core competencies include developing results-driven Internet strategies, search engine optimization, paid search marketing, online media buying, permission-based email marketing, social media marketing, Web effectiveness, and Web analytics.

WebsiteBiz is ranked 52nd fastest growing private Advertising and Marketing company nationally and the 688th fastest growing private company nationally by Inc. magazine. Additionally, WebsiteBiz is the only exclusive online marketing agency ranked as one of the Top 25 Advertising and Marketing Agencies by the Charlotte Business Journal.

Call 888-901-7434 or visit www.WebsiteBiz.com for more information or join the conversation at www.MarketerInsight.com.

Contact: Eric Dudley, WebsiteBiz
704-338-1794 ext. 101